Be Where Your Customers Work

One of our automation guys had sent over a project with 100+ line items in a spreadsheet. He called me and said, ‘How is that even possible?’ That would’ve taken a CSR group all day before.

Not only are we making the experience better for our users, but we have better relationships with our customers. We're able to increase customer service, and we're able to increase our vendor service.

It has not only substantially reduced the time for entry but also improved accuracy, especially on large orders that would take hours to enter line by line. The time savings we’ve gained have allowed our team to focus on other initiatives that enhance the customer experience. Implementation was fast and easy, and the Canals team is very responsive.