TIME SAVINGS
FASTER
REDUCED
Canals intelligently “reads” each Order Acknowledgment and updates the corresponding PO with the ship dates, quantities, and documentation. Any discrepancies are automatically flagged, and buyers can take timely action to prevent downstream issues.
Accurately process every type of input, no templates or mapping required

Give customer service reps the confidence your ERP reflects the latest information and turn your attention to addressing the exceptions
The AI picks up on how your team resolves issues, automatically getting more accurate and helpful


Get up-and-running in under a week, with minimal IT lift and setup
Hear from a few of the thousands of people who use Canals every day

Justin Murphy
Chief Operating Officer
It was very fast to get up and running, both technically and in terms of usage. Our team has all kinds of different backgrounds and technical abilities, and they were able to pick it up easily. We had evaluated some other options, and Canals was the most intuitive. The Canals team has been extremely responsive and willing to accommodate our requests.


John Heinzel
President
We're used to software vendors over-promising and under-delivering. With Canals, it worked much better than expected. The few issues we had were addressed immediately. Adoption by our users has also amazed us. We hope you continue to amaze us with your dedication to being the most responsive vendor we’ve ever worked with.


Jim Warshauer
President
The integration was done in just a few days, and our sales team started seeing the impact immediately. Instant gratification. The speed and quality they've brought to addressing our specific needs are like nothing else I've experienced in distribution software.


Dominic Desmond
Chief Operations Officer
The product and team have delivered on everything they've said, and it just keeps getting better. Whenever we've requested any kind of customization, they've listened carefully to our needs and implemented solutions in days. You guys make stuff happen.


Isaac Regenstreif
Chief Operations Officer / Owner
The longer they're in it, the more they love it. If we ever told the team we were taking Canals away, I think we'd have mutiny on our hands. It has very quickly become a need-to-have tool in their tool belt—and not a lot of technology has that kind of impact.


Justin Murphy
Chief Operating Officer
It was very fast to get up and running, both technically and in terms of usage. Our team has all kinds of different backgrounds and technical abilities, and they were able to pick it up easily. We had evaluated some other options, and Canals was the most intuitive. The Canals team has been extremely responsive and willing to accommodate our requests.


John Heinzel
President
We're used to software vendors over-promising and under-delivering. With Canals, it worked much better than expected. The few issues we had were addressed immediately. Adoption by our users has also amazed us. We hope you continue to amaze us with your dedication to being the most responsive vendor we’ve ever worked with.


Jim Warshauer
President
The integration was done in just a few days, and our sales team started seeing the impact immediately. Instant gratification. The speed and quality they've brought to addressing our specific needs are like nothing else I've experienced in distribution software.


Dominic Desmond
Chief Operations Officer
The product and team have delivered on everything they've said, and it just keeps getting better. Whenever we've requested any kind of customization, they've listened carefully to our needs and implemented solutions in days. You guys make stuff happen.


Isaac Regenstreif
Chief Operations Officer / Owner
The longer they're in it, the more they love it. If we ever told the team we were taking Canals away, I think we'd have mutiny on our hands. It has very quickly become a need-to-have tool in their tool belt—and not a lot of technology has that kind of impact.


Have a question that’s not answered here? Please email us at sales@canals.ai and we’ll get back to you shortly.
Purchase Order (PO) tracking automation is the use of technology to streamline the tedious, manual process of updating POs in your ERP based on Order Acknowledgments from suppliers. It typically involves technology that can read (“parse”) a PO Acknowledgment, match it against an open PO, and integrate with your ERP to automatically add or change important information like ship dates and item quantities.
Instead of having to individually look up each PO, compare it to the PO acknowledgment, and update the ERP accordingly, users can focus only on the exceptions, where there is a quantity or price mismatch between the Acknowledgment and what was ordered. Most of the time ship dates are automatically updated, and no manual intervention is required.
More advanced PO tracking automation tools can go beyond order acknowledgments to handle open order reports as well, eliminating the need to go through them line by line and identify changes.
The benefits of PO tracking automation depend on your current process. Do you currently have someone manually reviewing each acknowledgment, identifying any changes from the PO, and entering new ship dates in the ERP? If so, the primary benefit of PO tracking automation is time savings. By eliminating manual data entry and ERP lookup, the process becomes much more efficient. Canals customers have experienced up to 80% time savings on ship date updates.
If most order acknowledgments current go unreviewed, the benefit comes from actually acting on the information. Imagine your ERP always reflects the latest ship date from the supplier. Your customer service team would trust it, and never have to reach out to you when they get questions from customers, or take the time to try to look it up themselves in the vendor portal. Or say it flagged an overshipment. You could reach out to the supplier to correct it before anything is shipped out (assuming the higher quantity isn't due to pack sizes), saving yourself the headache of processing a return later. Conversely, if it flagged a short shipment early, you could find an alternative supplier, keeping the item from going out-of-stock and hurting sales.
Over time, you could even use the data to create a supplier report card, equipping you for better conversations with suppliers to improve performance.
Traditional software relies on if-then rules and templates. Every exception, every new format, every way you can refer to the same thing requires a new rule. If you’ve ever used legacy software for workflow automation, you know the pain of having to create a new template and map it for each customer or supplier. Most distributors only bother setting it up for their top partners or a fraction of their total business.
In contrast, AI does not require any templates or rules. It interprets information just like a human, and automatically gets smarter based on everyday user input. No setup is required to get started. Instead, your team can simply start using an AI tool, and it will get more and more accurate as it learns from what they do.
AI-powered workflow automation independently learns and remembers customer and individual preferences and how exceptions are handled. If something changes, it might not get it right the first time, but just by using it, users teach it what it should do. It automatically adjusts for next time without any further human effort.
In short, AI is better at workflow automation because it’s more flexible. Instead of relying on rigid templates and rules, it uses all the information it has learned to approach a task, much the way people do.
We integrate with many of the top ERPs for distributors and manufacturers, including Eclipse, Prophet21, Infor CSD, Infor SX.e, SAP S/4 HANA, and Microsoft Dynamics. Please see our integrations page for a full list of the ERPs we currently integrate with.
If we do not yet have an existing integration with your ERP, our expert team can typically build one in a matter of weeks. Just fill out the form to let us know what ERP you use and our Lead Integration Engineer will be in touch to discuss it with you.
For the most common ERPs and accounting systems, technical implementation can be completed in just a few days. It only requires a few hours of your IT person's time to grant Canals the appropriate access, and then it syncs the data automatically. A day or two later, Canals is ready for your team to use. If we do not yet integrate with your ERP or accounting system, implementation is typically completed in 30 days or less.
Every customer receives a Customer Success Manager, who works with you through onboarding and rollout, as well as post-implementation. They partner with you on the best rollout strategy for your company and conduct all trainings to help onboard your teams.
In addition, users can reach out to our Customer Support any time via email or chat.
Yes. Canals has enterprise-grade security that is independently verified through annual SOC 2 Type II audits. In addition, we've completed third-party penetration testing and have regular automated security checks. All data is encrypted at rest using AES-256 and in transit using TLS 1.3.
In addition, we distinguish between data security, which protects your data from unauthorized access, and data privacy, which governs how it’s used and shared. Beyond securing your data, we govern how it's accessed and used to ensure it remains yours.
Please see our Security and Privacy page for additional details.
We offer a tiered, usage-based pricing model. Your cost will depend on your estimated usage and products purchased. After you share some details on your needs, we can provide a pricing proposal, often immediately following our first conversation. Please fill out the form to get started, and we'll be in touch soon!
Yes. We understand that hearing from a peer is one of the best ways to help you make the right decision for your business. After we have an initial meeting to learn more about you and yourneeds, we can put you in touch with one of our happy customers to share their experience. Please fill out the form to get started, and we'll be in touch soon!
We offer a complete suite of AI-powered workflow automations to strengthen operations across your business
Start the receiving process sooner and free up time for receiving
Reduce manual processing, optimize payment timing, and strengthen supplier relationships
Increase hit rates, reduce errors, and grow customer relationships
Connect Canals with your ERP, communication tools, and vendors