AI Order Entry

One of the questions someone asked during a recent town hall was, "We're not losing Canals, are we?" Nope, we are not losing Canals. Canals is a fixture. It is going to be here.

From the smoothest implementation to the best customer service, Canals has exceeded our expectations at every level.  We appreciate you guys, you guys are so responsive and we cannot stop saying good things about Canals!

As DSG has expanded to serve customers across electrical, HVAC, plumbing, and waterworks, technology has always been a key enabler of our growth. Canals is now our gold standard for how technology can continue driving the business forward. It not only increases productivity so we can grow more efficiently, but also improves the customer experience and employee-owner experience. There’s a lot of hype when it comes to AI, but Canals is the real deal, the best-in-class product delivering real results that matter.

The team always works on the enhancements we request. They're super easy to partner with.

Right now, 57% of Canals transactions turn into orders, when our average is closer to 20%. Customer satisfaction goes up because you can get to quotes you wouldn’t otherwise, and sales will grow because customers realize that when they come to you, you’re more responsive because you have a tool like Canals. You’ll see not only top-line growth, but also bottom-line growth because of the efficiencies it creates.

They're real experts in Eclipse and it makes a difference. For example, we just fed a 1,000 line cut order all with parallel data into Eclipse. Saved our salesman about 2 days of work.

The longer they're in it, the more they love it. If we ever told the team we were taking Canals away, I think we'd have mutiny on our hands. It has very quickly become a need-to-have tool in their tool belt—and not a lot of technology has that kind of impact.

The product and team have delivered on everything they've said, and it just keeps getting better. Whenever we've requested any kind of customization, they've listened carefully to our needs and implemented solutions in days. You guys make stuff happen.

One of our automation guys had sent over a project with 100+ line items in a spreadsheet. I ran it through Canals and had it back in 20 minutes. He called me and said, ‘How is that even possible?’ That would’ve taken a CSR group all day before.

The integration was done in just a few days, and our sales team started seeing the impact immediately. Instant gratification. The speed and quality they've brought to addressing our specific needs are like nothing else I've experienced in distribution software.

There was a time when we had a backlog of quotes that was a week out. Canals gives us the bandwidth to handle that kind of surge without burning out the team.

We're used to software vendors over-promising and under-delivering. With Canals, it worked much better than expected. The few issues we had were addressed immediately. Adoption by our users has also amazed us. We hope you continue to amaze us with your dedication to being the most responsive vendor we’ve ever worked with.

Not only are we making the experience better for our users, but we have better relationships with our customers. We're able to increase customer service, and we're able to increase our vendor service.

Implementation was quick and painless, and benefits were recognized immediately. The team at Canals has been wonderful to work with and responsive.

It has not only substantially reduced the time for entry but also improved accuracy, especially on large orders that would take hours to enter line by line. The time savings we’ve gained have allowed our team to focus on other initiatives that enhance the customer experience. Implementation was fast and easy, and the Canals team is very responsive.

As early adopters of artificial intelligence, we've seen our quoting get faster and smarter than ever, and it's definitely boosting sales. The technology is also a training and retention tool. I've had one of our guys say to me "I wouldn't work anywhere without this."

Tasks that previously took hours of inside sales time now take minutes. We tried another solution and just couldn’t make it work. Canals’ AI application is the future of order entry. It's had a significantly positive impact on our business, and the more we use it the better it gets.

It was very fast to get up and running, both technically and in terms of usage. Our team has all kinds of different backgrounds and technical abilities, and they were able to pick it up easily. We had evaluated some other options, and Canals was the most intuitive. The Canals team has been extremely responsive and willing to accommodate our requests.

Our order entry process used to be very inefficient. Since implementing Canals, it's like night and day! We've seen a dramatic reduction in processing times, freeing up our team to focus on strategic tasks. Canals' training and customer service have also been top notch. Overall Canals has improved our efficiency immensely, I highly recommend it for any business looking to streamline order entry and boost productivity.

We’ve worked through other implementations before, and none have come close to this level of responsiveness, clarity, and consistent follow-through. The open communication and regular updates made the entire process smooth and confidence-building. You are truly an outstanding team.

You can just see the wheels in their head turning and it's like, "Why didn't I think of that?" They never say no. It's always, "Yeah, we can do that."