Canals understands questions about products, availability, specifications, policies, and more, and provides an answer in seconds. Your team doesn’t have to rely on institutional knowledge or interrupt their workflow to search for information.

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Ask any question about products or orders, either with the context of a customer inquiry or anytime you want a quick answer.
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Talk like you would to a person, asking more questions and giving feedback, until you have the information you need. The AI learns from each interaction to continue improving.
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Easily verify where the information is coming from and review the sources yourself for added confidence in the answer provided.
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KNOWLEDGEABLE EMPLOYEES

Have a question that’s not answered here? Please email us at sales@canals.ai and we’ll get back to you shortly.
We integrate with many of the top ERPs for distributors and manufacturers, including Eclipse, Prophet21, Infor CSD, Infor SX.e, SAP S/4 HANA, and Microsoft Dynamics. Please see our integrations page for a full list of ERPs we currently integrate with.
If we do not yet have an existing integration with your ERP, our expert team can typically build one in a matter of weeks. Just fill out the form to let us know what ERP you use and our Lead Integration Engineer will be in touch to discuss it with you.
Most customers go live within days of signing. Our engineers handle the full integration — your IT team's involvement is typically a few hours, not a project.
Every customer receives a Customer Success Manager, who works with you through onboarding and rollout, as well as post-implementation. They partner with you on the best rollout strategy for your company and conduct all trainings to help onboard your teams.
In addition, users can reach out to our Customer Support any time via email or chat.
Yes. Canals has enterprise-grade security that is independently verified through annual SOC 2 Type II audits. In addition, we've completed third-party penetration testing and have regular automated security checks. All data is encrypted at rest using AES-256 and in transit using TLS 1.3.
In addition, we distinguish between data security, which protects your data from unauthorized access, and data privacy, which governs how it’s used and shared. Beyond securing your data, we govern how it's accessed and used to ensure it remains yours.
Please see our Security and Privacy page for additional details.
We offer a tiered, usage-based pricing model. Your cost will depend on your estimated usage and products purchased. After you share some details on your needs, we can provide a pricing proposal, often immediately following our first conversation. Please fill out the form to get started, and we'll be in touch soon!
Yes. We understand that hearing from a peer is one of the best ways to help you make the right decision for your business. After we have an initial meeting to learn more about you and yourneeds, we can put you in touch with one of our happy customers to share their experience. Please fill out the form to get started, and we'll be in touch soon!
We offer a complete suite of AI-powered workflow automations to strengthen operations across your business
Get back to customers faster and more consistently no matter the question
Increase win rates, reduce errors, and grow customer relationships
Save time on cash application and follow-up on exceptions faster
Reduce manual processing, optimize payment timing, and strengthen supplier relationships