Does Canals actually scale to a business our size, or is it built for smaller distributors?

Canals is built for high-volume, multi-branch operations. Canals customers have processed over 8 million sales orders and $5B in payables, including customers whose sales exceed $10B. Our infrastructure is AWS-based and scales automatically with your order volume and branch count.

We run multiple ERPs across different divisions or branches (often from acquisitions). Can Canals handle that?

Yes. Canals is ERP-agnostic and sits on top of your existing systems rather than requiring you to consolidate them first. Whether one division runs Infor SX.e and another runs Epicor Eclipse, Canals can integrate with each independently, so an in-progress ERP consolidation or a fragmented, acquisition-driven tech stack isn't a blocker to getting started.

What security and compliance measures does Canals have in place?

Canals is SOC 2 Type II audited, with semi-annual third-party penetration testing and continuous vulnerability scanning. Our infrastructure uses AWS layered architecture with VPC isolation, private subnets, and strict IAM controls, and data is encrypted at rest (AES-256) and in transit (TLS 1.2+). We support SSO/SAML and MFA with role-based access controls, and we never share your data or use it to train models for other customers, you retain full ownership, with data deleted within 30 days of contract termination.

Does Canals integrate with our specific ERP and version?

In most cases, yes. We have native integrations with the ERPs most common in wholesale distribution, including Epicor Eclipse and P21, Infor CSD, SX.e, and M3, Microsoft Dynamics, SAP, and Acumatica, and integration with these systems is typically fast, often live within a day or two with minimal IT lift. For less common, legacy, or homegrown systems, we support alternative methods like SFTP file sync, EDI, or CSV upload.

We have a lot going on right now (ERP upgrade, other initiatives). What resources are needed for a Canals implementation?

A Canals implementation is fast, lightweight, and requires minimal IT resources. Most customer-side IT professionals only need to spend a few hours on credentials, IP whitelisting, and quality assurance testing before launch. Customers have even implemented Canals in the midst of ERP changes because it is such a low lift.

How does rollout work across many locations?

We don't recommend rolling out to every branch at once. Most large customers start with a pilot, a single branch, region, or workflow, prove the value, and then expand in phases.

Enterprise-Grade Reliability, Privacy, and Security

Thoughtful development, data privacy controls, and independent security validations define how we work. See what responsibile AI looks like at Canals.

Talk to our Enterprise Team

Performance & Accuracy
with Safeguards

Third-party
Security Verification

Independent audits and regular penetration testing validate our security practices

Your Data
Stays Yours

Your data remains private, isolated, and never trains models for other customers.

Proactive Compliance
And Governance

Built-in controls help your teams manage access, reduce risk, and maintain compliance

OAuth

SAML

Third-Party Penetration Testing

Real-Time Monitoring

SOC 2 Type II Audited

TLS 1.3 Encryption in Transit

AES-256 Encryption at Rest

Single Sign-On

Defense by Design

Multi-Factor Authentication

Continuous Oversight

Principle of Least Privilege

OAuth

SAML

Third-Party Penetration Testing

Real-Time Monitoring

SOC 2 Type II Audited

TLS 1.3 Encryption in Transit

AES-256 Encryption at Rest

Single Sign-On

Defense by Design

Multi-Factor Authentication

Continuous Oversight

Principle of Least Privilege

OAuth

SAML

Third-Party Penetration Testing

Real-Time Monitoring

SOC 2 Type II Audited

TLS 1.3 Encryption in Transit

AES-256 Encryption at Rest

Single Sign-On

Defense by Design

Multi-Factor Authentication

Continuous Oversight

Principle of Least Privilege

OAuth

SAML

Third-Party Penetration Testing

Real-Time Monitoring

SOC 2 Type II Audited

TLS 1.3 Encryption in Transit

AES-256 Encryption at Rest

Single Sign-On

Defense by Design

Multi-Factor Authentication

Continuous Oversight

Principle of Least Privilege

OAuth

SAML

Third-Party Penetration Testing

Real-Time Monitoring

SOC 2 Type II Audited

TLS 1.3 Encryption in Transit

AES-256 Encryption at Rest

Single Sign-On

Defense by Design

Multi-Factor Authentication

Continuous Oversight

Principle of Least Privilege

Data Controls That Keep You in Control

As a Canals customer, you own your data, and your data serves you and only you. Canals adheres to proven best practices such as MFA, layered network defenses, third-party penetration testing and more to ensure your data stays private. External auditors also regularly validate we have the measures in place to deliver on our commitment to your privacy and security.

Learn More About Canals Data Security & Privacy

Proven Frameworks for Preparedness

To safeguard against disruptions and enable quick comebacks, Canals regularly drills our team for common (and uncommon) contingencies, and uses industry-leading tools for incident response. AWS CloudWatch and CloudTrail create detailed audit trails, GuardDuty proactively detects threats, and multi-AZ recovery procedures are deployed.

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Canals also holds our own vendors to our high standards for security and stability, employing a risk management program of tiered assessments led by our experienced technical leadership team.

Meet the experienced technical leaders responsible for platform security, enablement, and operational preparedness at Canals

Permissioning for Productivity and Security

Canals permissioning is not just one static role table. Admins configure user roles and teams based on module flags, ERP branch, company, division, SSO attributes, groups, and more, so your users have all the access they need, and none they do not.

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The Industry's Most Accurate AI

100+ distributors trust Canals with their critical workflows, from Fortune 500s to independent distributors

Sales

Purchasing

Receiving

Accounts Payable

Accounts Receivable

With AI confidence scoring, automated validation against ERP data to catch errors, and full output traceability, you always know why the AI made any given decision–and as the customer, you always control automation thresholds and exception handling. To ensure you’re getting the highest possible accuracy, our dedicated team of matching engineers is continually optimizing retrieval, ranking, and auto-selection based on closely monitored quality metrics.

Reliability and Service You Can Count On

At Canals, your success is our success. Share your business goals and we will chart a way to get there. A dedicated Customer Success Manager will partner with you from onboarding and implementation through team roll out and training to help you get the most out of the platform.

99.9%

API uptime with <0.1% error rate

<500 ms

to complete 95% of requests

1 minute

response on chat support

Ask Us About AI Built for the Enterprise

Canals accommodates your unique business needs and maps your road to success with you

Enterprise-Grade Reliability, Privacy, and Security